Terms & Conditions
Last updated: January 2, 2026
1. Who we are
Hudson Valley Sites is operated by SENDSTARTER LLC (“we,” “us,” “our”). When you pay through this site, you’re purchasing services from SENDSTARTER LLC.
2. What you're buying
You are purchasing a done‑for‑you service that may include some or all of the following, depending on the plan selected:
Website design and hosting
Business phone number and call/text forwarding
Basic automations for missed-call text back, forms, and review requests
Google Business Profile setup/cleanup and, on Pro/Boost plans, posting and review replies
We do not sell leads. We improve your online presence and basic follow-up.
3. Billing & renewals
Setup fees are billed once, upfront, and are non‑refundable once work begins.
Monthly fees are billed in advance and automatically renew every 30 days until you cancel.
By checking the box at checkout, you authorize us (via Stripe/our payment processor) to charge your card for the setup fee and recurring monthly fee for the plan you select.
4. Usage-based charges (SMS, calls, etc.)
Some plans include a business phone number and SMS/call capabilities.
Underlying providers (LC/Twilio, etc.) bill per text, call, and number.
These usage charges are passed through to you via a prepaid wallet / rebilling model inside the platform.
You are responsible for these usage‑based charges in addition to your monthly fee.
5. Refunds & cancellations
Because this is custom, done‑for‑you work, all setup fees are non‑refundable once we start building.
Monthly fees are non‑refundable once charged but you can cancel any time to stop future billing.
To cancel, email [email protected] at least 5 business days before your next billing date. When you cancel, service continues until the end of the paid period and then stops.
6. No lead or revenue guarantees
We do not guarantee a specific number of leads, calls, jobs, rankings, or revenue. Results depend on your market, pricing, sales process, and other factors outside our control. Our commitment is to deliver the services described in your plan (website, profiles, messaging setup, posting, etc.) in a professional manner.
7. Your responsibilities
To do our job, you agree to:
Provide accurate business info (name, address, phone, service area, etc.)
Provide access to your existing website/Google accounts where needed
Respond to our requests for content (photos, logo, etc.) in a reasonable time
Handle all actual sales, quotes, and job fulfillment with your customers
8. SMS & email compliance
If we set up SMS or email messaging on your behalf:
All automated messages must include clear opt‑out instructions (“Reply STOP to unsubscribe”).
Standard message and data rates apply to your customers according to their carrier.
By using our service, you confirm that any contact lists you provide have been collected lawfully and that you will honor opt‑outs.
If a contact replies STOP, we will configure the system to stop messaging that number.
9. Changes to terms
We may update these Terms from time to time. When we do, we’ll post the new version on this page with an updated “Last updated” date. Continued use of our services after changes means you accept the updated Terms.
10. Contact
If you have questions about these Terms, email [email protected].